Pengaruh Kegunaan, Informasi, Layanan Interaksi, User Interface Dan User Experience Terhadap Kepuasan Pengguna Website Detik.Com Metode Webqual 4.0, User Experience Questionnaire (Ueq) Dan Eight Golden Rules
Abstract
Detik.com is one of the news portal websites that had the second most visits in Indonesia in the early days of the Covid-19 pandemic. The website Detik.com supports mobile and desktop display making it easier for users to access detik.com without fear of experiencing gadget or device limitations. While there is minimal information about Covid-19 websites Detik.com it is expected that visitor traffic increases but website statistics Detik.com according to www.similarweb.com decrease after March 2020, then the assessment of website performance Detik.com is very necessary. This assessment is to find out if the website Detik.com has provided satisfaction to users. Detik.com has given satisfaction to the user. Based on this research that should be focused on improving the quality of information, the quality of user interface and the quality of user experience. So the authors conducted research efforts using the Webqual method, User Experience Questionnaire (UEQ) and Eight Golden Rules as well as quantitative-descriptive approaches. The results include usability quality, information quality, quality of service interaction, quality of user interface and quality of user experince has a positive influence on the level of user satisfaction.
Downloads
References
[2] Anif Kurniawan Nugroho, and Puspita Kencana Sari. (2016). Analisis Pengaruh Kualitas Website Tokopedia Terhadap Kepuasan Pengguna Menggunakan Metode Webqual 4.0.
[3] Asep Syamsul M. Romli. (2012). Jurnalistik Online: Panduan Mengelola Media Online. Bandung. Nuansa Cendikia.
[4] Azwar, S. (2011). Reliabilitas dan Validitas.Yogyakarta: Pustaka Pelajar
[5] Barnes, S., and Vidgen, R. (2003).’Measuring Web site quality improvements: A case study of the forum on strategic management knowledge exchange’. Industrial Management + Data Systems. 103, 5/6, ProQuest pg. 297.
[6] Christiany Juditha. (2013). Akurasi Berita dalam Jurnalisme Online. Makassar.
[7] D. M. Schrepp. (2015). User Experience Questionnaire Handbook [Online]. Available At http://www.ueq-online.org/ [Accessed 28 Juli 2020].
[8] Gregorius, Agung. (2000). Desain Web Interaktif Dengan Frontpage 2000 dan Dreamweaver 4. Jakarta: PT Elex Media Komputindo.
[9] Hakim, Lukmanul and Uus Musalini. 2004. Cara Cerdas Menguasai Layout, Desain dan Aplikasi Web. Jakarta: PT Elex Media Komputindo.
[10] Hall, Jim. (1992). Online Journalism a Critical Primer, London: Pluto Press. Hal:3.
[11] Hoeta Soehoet. (2002). Dasar-dasar Jurnalistik. Hal:11.
[12] Imam S., 2012, Pengukuran Kualitas Layanan Website Kementerian Kominfo Dengan Menggunakan Metode Webqual 4.0. Jurnal Penelitian Iptek-Kom, Vol. 14 No.l.
[13] Jonathan, Sarwono. (2006). Metode Penelitian Kuantitatif dan Kualitatif. Yogyakarta: Graha Ilmu.
[14] Martadipura. (2015). Metode Penelitian Kuantitatif Sikap Bahasa
[15] Ni Komang Suastini, I Gusti Lanang Agung Raditya Putra, I Putu Satwika (2018). Analisis Pengalaman Pengguna Pada Website Distro Management System (Dimans). Denpasar. Hal:143
[16] Nurul Qomariyah. (2016). KODE ETIK JURNALISTIK [online]. Avaibale At https://tirto.id/kode-etik-jurnalistik-8Nb[Accessed 25 Juli 2020].
[17] Pullinger, D, A. Bailin. (2010). Reporting on progress: Central government websites 2009/10. Central Office of Information, London.
[18] Ralston, E. Reilly and D. Hemmendinger. (2000). User Interface, in Encyclopedia of Computer Science, Fourth Edition. London: Nature Publishing Group.
[19] Regina Jachinta. (2020). Penggunaan Clickbait Pada Portal Berita Online Medan.tribunnews.com [online]. Available At https://www.kompasiana.com/regina62467/5bbb73d6677ffb44930ae5d2/penggunaan-clickbait-pada-portal-media-online-medan-tribunnews-com[Accessed 25 Juli 2020].
[20] Rifda Faticha Alfa Aziza, Yahya Taufiq Hidayat (2019). Analisa Usability Desain User Interface Pada Website Tokopedia Menggunakan Metode Heuristics Evaluation. Yogyakarta.
[21] Salwen, Garrison and Driscoll. (2006). Online News and the Public, London: Lawrence Erlbaum Associates (LEA). Hal:6
[22] Shafira Viski Izabal Ismiarta Aknuranda, Hannifah Muslimah Az-Zahra. (2018). Evaluasi dan Perbaikan User Experience Menggunakan User Experience Questionnaire (UEQ) dan Focus Group Discussion (FGD) pada Situs Web FILKOM Apps Mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya. Universitas Brawijaya
[23] Shneiderman B. (1998). Designing The User Interface: Strategic For Effective HCI. 3 rd Edition. Addison Wesley.
[24] Similarweb (2020). Traffic Overview Detik.com [online]. Available At https://www.similarweb.com/website/detik.com/[Accessed 25 Juli 2020].
[25] Sumadiria, AS Haris. (2011). Jurnalistik Indonesia: Menulis Berita dan Feature Panduan Praktis Jurnalis Profesional. Bandung: Simbiosa Rekatama Media.
[26] Sugiyono. (2011). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Afabeta
[27] Yuhefizar. (1998). Desain Web Dengan Miscrosoft Front Page 97. Penerbit Wahana Komputer. Yogyakarta.
[28] Yunus, Syarifudin. (2010). Jurnalistik Terapan. Bandun. Ghalia Indonesia. Hal:27.
This work is licensed under a Creative Commons Attribution 4.0 International License.
.png)
.png)
