Pengaruh Kepemimpinan Transformasional dan Inovasi Digital Terhadap Kinerja Pemerintah Kota Bandar Lampung
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan transformasional dan inovasi digital terhadap kinerja Pemerintah Kota Bandar Lampung. Latar belakang penelitian ini didasarkan pada kondisi kinerja Pemerintah Kota Bandar Lampung yang masih belum optimal, sebagaimana tercermin dari hasil Evaluasi Penyelenggaraan Pemerintahan Daerah (EPPD) serta masih tingginya aduan masyarakat terkait kualitas pelayanan publik di lingkungan Pemerintah Kota Bandar Lampung. Penelitian ini menggunakan penelitian kuantitatif dengan pendekatan asosiatif-kausal. Populasi penelitian adalah seluruh Aparatur Sipil Negara (ASN) di lingkungan Pemerintah Kota Bandar Lampung, dengan sampel sebanyak 100 responden yang ditentukan menggunakan teknik purposive sampling. Data dikumpulkan melalui kuesioner dan dianalisis secara kuantitatif dengan bantuan perangkat lunak SPSS. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional tidak berpengaruh signifikan secara parsial terhadap kinerja Pemerintah Kota Bandar Lampung. Sementara itu, inovasi digital berpengaruh positif dan signifikan terhadap kinerja pemerintah. Namun, secara simultan kepemimpinan transformasional dan inovasi digital berpengaruh signifikan terhadap kinerja Pemerintah Kota Bandar Lampung.
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References
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[2] N. Suryana and V. Paramarta, “Pengaruh Kinerja Pegawai Terhadap Kepuasan Masyarakat Melalui Variabel Intervening Kualitas Pelayanan,” J. Inspirasi Ilmu Manaj., vol. 3, no. 1, pp. 23–32, 2024, doi: 10.32897/jiim.2024.3.1.3539.
[3] M. Husni, R. A. Damayanti, and A. Indrijawati, “The role of the village government performance and transparency in influencing village public trust,” J. Account. Invest., vol. 24, no. 2, pp. 450–461, Mar. 2023, doi: 10.18196/jai.v24i2.17114.
[4] M. Syarip and M. Hamid, “YUME: Journal of Management Analysis of Accountability in Increasing Community Satisfaction and Level of Investment Participation Amount of Capital Entering North Penajam Paser Regency,” 2024.
[5] D. Subekti and U. Pribadi, “The Implication Of Bureaucratic Reform Of Public Services On Citizen Trust And Satisfaction: Case Study In Department of Population and Civil Registration Merangin Regency, Jambi Province,” Kolaborasi J. Adm. Publik, vol. 8, no. 3, pp. 271–287, Dec. 2022, doi: 10.26618/kjap.v8i3.9018.
[6] Ombudsman, “Pelayanan Publik Kita Masih Buruk,” Ombudsman Republik Indonesia.
[7] K. T. M. Menteri Dalam Negeri RI, Hasil Evaluasi Penyelenggaraan Pemerintahan Daerah Secara Nasional Tahun 2024 Berdasarkan Laporan Penyelenggaraan Pemerintahan Daerah Provinsi Dan Kabupaten/Kota. 2025.
[8] Lampost, “Ombudsman Selesaikan 230 Aduan Masyarakat Sepanjang 2024,” Lampost.co.
[9] T. H. P. Chau, Y. T. Tran, and T. D. Le, “How does transformational leadership influence on the performance of public service organizations in a developing country? The interventional roles of NPM cultural orientations,” Cogent Bus. Manag., vol. 9, no. 1, 2022, doi: 10.1080/23311975.2022.2140746.
[10] A. Mujaya, B. Triatmanto, and Hikmah Lailatul, “Peran kepemimpinan transformasional, komitmen organisasi dan budaya organisasi terhadap kinerja pegawai,” Bismar Bus. Manag. Res., pp. 1–9, 2019.
[11] W. Jiatong, Z. Wang, M. Alam, M. Murad, F. Gul, and S. A. Gill, “The Impact of Transformational Leadership on Affective Organizational Commitment and Job Performance: The Mediating Role of Employee Engagement,” Front. Psychol., vol. 13, Apr. 2022, doi: 10.3389/fpsyg.2022.831060.
[12] H. Suriadi and A. Frinaldi, “Inovasi Dalam Meningkat Kinerja Organisasi Sektor Publik Innovation In Improving The Performance Of Public Sector Organizations,” 2023.
[13] Muhammad Fu’ad Abdullah, Rukin Rukin, and Ady Setiawan, “Optimalisasi Manajemen Kinerja dan Teknologi Digital dalam Meningkatkan Kualitas Pelayanan Publik pada Disdukcapil Kota Surabaya,” J. Ekon. Manaj. Pariwisata dan Perhotelan, vol. 4, no. 2, pp. 417–428, May 2025, doi: 10.55606/jempper.v4i2.4229.
[14] : Alfian and A. Renanda, “Efektivitas Pelayanan Digital Dalam Mempermudah Birokrasi Dan Pengelolaan Data Publik Corresponding Author,” vol. 1, no. 8, 2025.
[15] B. G. Agazu, C. A. Kero, and K. L. Debela, “Transformational leadership and firm performance: a systematic literature review,” Dec. 2025, Springer Science and Business Media Deutschland GmbH. doi: 10.1186/s13731-025-00476-x.
[16] Y. E. K. S. Deby Febriyan Eprilianto, Trenda Aktiva Oktariyanda, “Inovasi Digital Dalam Sektor Publik: Studi Deskriptif Tentang Value Added Inovasi Pelayanan Kesehatan,” J. El-Riyasah, vol. 13, pp. 13–49, 2022.
[17] F. Y. Lai, H. C. Tang, S. C. Lu, Y. C. Lee, and C. C. Lin, “Transformational Leadership and Job Performance: The Mediating Role of Work Engagement,” SAGE Open, vol. 10, no. 1, Jan. 2020, doi: 10.1177/2158244019899085.
[18] A. Asmarantika, I. A. Alam, and H. Habbiburahman, “Pengaruh Gaya Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Karyawan pada Taman Wisata Puncak Mas Bandar Lampung,” Visionist, vol. 8, no. 1, 2019, doi: 10.36448/jmv.v8i1.1664.
[19] Bass and Riggio, Transformasional Leadership, vol. 10, no. 2. 2006.
[20] B. W. Andoko, N. Prawoto, S. H. Wahyuningsih, and I. Susilowati, “The Future Of Leadership: Exploring The Relationship Between Transformational Leadership And Organizational Performance,” Rev. Gest. Soc. e Ambient., vol. 18, no. 7, 2024, doi: 10.24857/rgsa.v18n7-045.
[21] M. Saadah and A. Agustiyara, “Transformational Leadership and Dynamic Managerial Capabilities in Public Sector Innovation,” J. Bina Praja, vol. 16, no. 1, pp. 201–214, 2024, doi: 10.21787/jbp.16.2024.201-214.
[22] K. Kasmirandi, S. A. Abbas, and C. Chaeruddin, “Digitalisasi dan Kepemimpinan Transformasional: Kunci Peningkatan Kinerja Pegawai di Enrekang, Sulawesi Selatan,” J. Ilm. Metansi (Manajemen dan Akuntansi), vol. 7, no. 1, pp. 249–256, Apr. 2024, doi: 10.57093/metansi.v7i1.287.
[23] A. Sentoso and A. Mardiana, “Public Sector Performance: The Impact of Transformational Leadership and Public Service Motivation on Organizational Performance as mediated by Organizational Commitment,” 2025, doi: 10.38035/dijefa.v6i3.
[24] D. I. Hasanah, E. Novariza, R. R. Radiansyah, I. Abdul, and R. Riaji, “Transformasi Pelayanan Publik Berbasis Inovasi Digital (Studi Kasus Deskriptif Pemerintah Kota Semarang),” 2025.
[25] A. Tri Utami, “Optimalisasi Tata Kelola Melalui Digitalisasi dalam Penyelenggaraan Pemerintahan Mewujudkan Efisiensi dan Transparansi di Jember,” Indones. J. Public Adm. Rev., vol. 2, no. 3, p. 10, 2025, doi: 10.47134/par.v2i3.4214.
[26] Sapto Setyo Nugroho, Fajar Alan Syahrier, Liza Trisnawati, and Luluk Elvitaria, “Implementasi Pemerintahan Digital Pada Sistem Penilaian Kinerja Secara Elektronik (E-Sikap) Organisasi Perangkat Daerah,” SUMUR- J. Sos. Hum., vol. 2, no. 1, pp. 12–20, 2024, doi: 10.58794/sumur.v2i1.621.
[27] S. Berlian, Susanto, M. Taufiq, and S. Hartono, “Peran Kepemimpinan Transformasional dalam Meningkatkan Kinerja Tim di Era Digital,” J. Cendekia Ilm., vol. 4, no. 3, pp. 460–468, 2025.
[28] A. Kochei and E. Awuor, “Effect of Transformational Leadership Style on the Adoption of Digital Transformation in the Public Sector in Kenya,” Int. J. Acad. Res. Bus. Soc. Sci., vol. 14, no. 11, pp. 814–827, 2024, doi: 10.6007/ijarbss/v14-i11/23580.
[29] Sugiyono, Metode Penelitian Kuantitatif, Kualitatif R&D. Bandung: Alfabeta, 2019.
[30] U. A. Afrilia, A. P. Mumpuni, H. Asy’ary, U. Muhdiarta, Y. Mayasari, and M. Anangkota, “Transforming Public Services: The Role Of Digital Innovation In Indonesian Municipal Governance,” 2024.
[31] A. Wahyudi Zein, D. Anggraini, and R. Arni Malau, “Peran Digitalisasi dalam Efisiensi Pelayanan Publik : Studi Ekonomi Publik Digital,” Bisnis dan Digit., vol. 2, no. 2, pp. 136–147, 2025, doi: 10.61132/jimakebidi.v2i2.525.
[32] A. Farhan, “Inovasi Pelayanan Publik pada Pemerintah Daerah di Indonesia,” Matra Pembaruan, vol. 7, no. 2, pp. 111–123, Nov. 2023, doi: 10.21787/mp.7.2.2023.111-123.
[33] T. Atobishi, S. Moh’d Abu Bakir, and S. Nosratabadi, “How Do Digital Capabilities Affect Organizational Performance in the Public Sector? The Mediating Role of the Organizational Agility,” Adm. Sci., vol. 14, no. 2, Feb. 2024, doi: 10.3390/admsci14020037.
Published
2026-02-14
How to Cite
AYU PATRISIA, Ratih; KHAIRUDIN, Khairudin.
Pengaruh Kepemimpinan Transformasional dan Inovasi Digital Terhadap Kinerja Pemerintah Kota Bandar Lampung.
Journal of Information System, Applied, Management, Accounting and Research, [S.l.], v. 10, n. 1, p. 277-288, feb. 2026.
ISSN 2598-8719.
Available at: <https://www.journal.stmikjayakarta.ac.id/index.php/jisamar/article/view/2291>. Date accessed: 04 mar. 2026.
doi: https://doi.org/10.52362/jisamar.v10i1.2291.
Section
Articles
This work is licensed under a Creative Commons Attribution 4.0 International License.
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